Enterprise knowledge assistants
Organize documents and FAQs into a GPTBots knowledge base for retrieval-augmented generation (RAG). Configure source access and evaluate responses for internal support and enterprise search.
AI AGENTS
AI Agents
Build knowledge assistants and workflow agents with GPTBots. Connect them with EngageLab messaging and human support to bring enterprise knowledge, customer service and business workflows together.
AI AGENTS
AI agents connected to your business
Move from answering questions to supporting the work behind them. HACS designs workflows, configures platforms, integrates business systems and helps teams operate and improve their agents.
Workflow agents and system integration
Connect agents and workflows to APIs, databases and MCP tools. Design tasks such as lookups, requests and notifications with the confirmation and approval steps your business requires.
AI support with human handoff
Combine GPTBots responses with human service through EngageLab Live Desk. Design routing, escalation and handoff so complex inquiries reach the right people.
Omnichannel customer engagement
Use EngageLab email, SMS, push notifications, LINE and WhatsApp alongside business data and AI responses. Implement service notifications and follow-up across the channels your customers use.
TECHNOLOGY IN PRACTICE
Established platforms. Configured for your needs.
HACS implements Aurora Mobile products including GPTBots and EngageLab. We select and configure the tools around your requirements, with features, channel availability and data handling agreed for each project.
Aurora Mobile
GPTBots
An AI agent platform connecting enterprise knowledge, models and tools. HACS supports knowledge preparation, model selection, agent and workflow configuration, and evaluation before rollout.
Aurora Mobile
EngageLab
A platform for messaging and customer engagement. HACS configures channels, integrates Live Desk, and connects notifications and follow-up to your service workflows.
HACS DELIVERY
From workflow design to ongoing improvement.
Define who will use the agent, what information it needs and which tasks it can perform before moving into configuration and rollout.
Scope the workflow and data
Map the business process, data sources, access permissions and human review points. Agree the responsibilities and limits of the agent.
Build, integrate and evaluate
Configure knowledge and workflows, connect existing systems, and test representative questions and exception paths.
Operate and improve
Establish handoff, log review, knowledge updates and performance reviews. Use feedback to refine the service over time.
THREE CONNECTED BUSINESSES
The foundation for AI. The engineering to put it to work.
Three businesses: AI Infrastructure, AI Agents and AI Development. Infrastructure is our core focus, supported by agent implementation and software engineering that bring AI into everyday operations.
01 · OUR CORE BUSINESS
AI Infrastructure
Plan, deploy, manage and maintain
Data center colocation, GPU cluster deployment, intelligent infrastructure management, and operations and maintenance. HACS coordinates the facilities, compute, storage and networking needed to deploy and run your AI environment.
02
AI Agents
AI agents connected to your business
Build knowledge assistants and workflow agents with GPTBots. Connect them with EngageLab messaging and human support to bring enterprise knowledge, customer service and business workflows together.
03
AI Development
AI software engineering and modernization
Build AI into business applications and bring AI assistance into software delivery. We support discovery, proofs of concept, architecture, implementation, testing and the modernization of existing systems.
LET'S MAKE IT PRACTICAL.
Turn the idea into usable AI.
From understanding the challenge to implementation and operations. Take the next step with HACS.